Frustration on Wheels
On July 23, 2009 I met with a representative from the customized medical equipment department (I am getting the name of the department wrong, but you get the idea) of Wright and Filipis to order a custon manual wheelchair. The vendor told me it would take 2-3 months to obtain my chair and that after a month I should call to see how the insurance processing is going. Today is 6 weeks later and I called to check the status of my wheelchair order. For the past 6 weeks, my order has been "waiting in line to be processed into the computer" and was only entered into the system yesterday. In other words, for 6 weeks my order was paperwork lying somewhere waiting for someone to pick it up and contact my doctor for a detailed prescription and then submit the paperwork to my insurance company for authrization. For 6 weeks Wright and Filipis did NOTHING with the order for my wheelchair. When I expressed my displeasure, I was told it was first come first serve and my order had to wait in line. That was never disclosed to me in any of the paperwork I signed, nor on the handy timeline of events of ordering your wheelchair that they provided to me. No one told me that I would first have to wait for someone to get around to my order before they even began processing it. If they had I would have gone to a different vendor that would begin processing immediately. Wright and Filipis deceived me by not disclosing this information. While I thought 6 weeks of insurance autorization and perhaps even the beginning of the order were accomplished, NOTHING was accomplished. It is as if I have not even ordered my wheelchair yet. I am beyond frustrated, and disappointed in a company that failed to provide reasonable service on a critical device that my independence and proper positioning hinges upon.
September 4, 2009 at 7:03 PM
ROTTEN!
I'm not much help. I have no magic DME fairies either. :(
How is using your AFOs going?
Barbara
September 4, 2009 at 7:14 PM
Once I go through the 30 minute process of coaxing my feet into them properly and then strapping them in (I have 4 straps per AFO) I can tell a real difference. For one thing, my feet are flat on the ground for the first time since, well, a year ago really although it started really mildly. Also my toes are held pretty close to straight which is awesome. My muscles and tendons still protest, but I am getting adjusted. It takes time when everything has been allowed to tighten and shorten at will for 9+ months. I just love looking down and seeing feet pointing forward instead of inward at one another, and that makes it worth any discomfort as muscles stretch back out and things realign into proper positioning. I have totally lost the motor sequence of heel toe stepping, so physical therapy may need to step back in and help with that since I can walk very short distances with crutches or a walker. Right now I tolerate them between 6 and 8 hours per day.
September 4, 2009 at 11:38 PM
That does sound good, Bethany. Your priorities are in the correct order. There are specialty AFO socks, if you are interested. Some insurances cover them. Ask your orthotist if you don't already have some. In the meantime before you start anything formal. Just transfers will add some weight-bearing time for your feet. You might just do stand-up/sit-down exercises for that reason alone.
Hope you have an enjoyable weekend!
September 5, 2009 at 2:15 PM
Cute new picture :)
Post a Comment